FAQ

To buy online, go to decoplus.store

Add all your selected products to the basket. To see the selected
products, click on the basket option visible in the upper right corner of the
page. To finalise your purchase, go to the checkout. 

Log in, with the following options:

- To an existing account
- Login with Google
- Log in with Facebook
- Log in with PayPal 

• If you are a new user, you can also create an account or buy as a Guest.
• You will then be asked to provide your billing and shipping addresses. We will also need your phone number so our Customer Service or carriers can contact you if needed.
• In the next step, you need to specify the payment method.
• In the next step, you need to specify your required delivery methods and services.
• Then, please confirm that you agree to our Terms & Conditions and specify if you would like to receive our special offers in your inbox. You can then place your order.

You can find all the information about previous and ongoing orders in Order History section. There, you can find all the information about your orders and the invoices after clicking "Show more" for the status "Order sent".

We ship your order to cargo within 24 hours. If you live in the UK Mainland, you will receive your order within 3-4 days. As soon as your order is shipped you will
receive the "Dispatch Information" email with the tracking details.
From that moment you'll be able to check the order status on your own.

We will deliver the product(s) to you as soon as reasonably possible. An estimated delivery date will be provided to you when your order is placed and we will endeavour to deliver the product(s) within 4 working days of this date, if not before.

• Scotland (Dumfries, Edinburgh, Glasgow, Kilmarnock, Motherwell), England (East Midlands, Greater London, Northeast, Northwest, Southwest, West Midlands, Yorkshire, and the Humber), Wales = 2-3 Days
• England (East of England) = 1-2 Days
• England (Southeast) = 2-3 Days
• Please note: Unfortunately, we cannot deliver to Scotland (Aberdeen, Dundee, Falkirk, Outer Hebrides, Inverness, Kirkwall, Kirkaldy, Paisley, Perth, Galashiels, Shetland Islands), Isle of Man

Shipping is free to any place in the UK mainland excluding certain parts of Scotland (Aberdeen, Dundee, Falkirk, Outer Hebrides, Inverness, Kirkwall, Kirkaldy, Paisley, Perth, Galashiels, Shetland Islands), Isle of Man.

Your furniture will be delivered free of charge to the curb or as close to your door as the lorry can get but will not be carried into your home. Small items up to 30 kg will be delivered to your door free of charge.

We're currently working on including this service in our offer, however, it's not yet available. It’s very easy to install all the products in Decoplus Store. Assembly instruction and installation hardware are included in the package. For fast and error-free installation, product parts are numbered with stickers in accordance with the assembly guide. You can watch the video of the product you
bought on our Youtube channel. https://www.youtube.com/channel/UCMm-9dyu7mA4pPdTL_hbA6g

We are currently unable to deliver to a country other than the UK.

Now it is not possible to choose a specific delivery time or day. Our carrier will call you before the delivery to schedule the appointment, however, we are not
able to book a specific date and time window.

Prior to delivery, you can cancel an order at any time. You will receive a full refund if the order has not yet been shipped by us. You have 14 days from receipt of your order in which to make a return. To make a return please contact our Team by wecare@decoplus.store

As soon as your order is shipped you will receive the "Dispatch
Information" email with the tracking details. From that moment you'll be
able to check the order status on your own.

You can update your e-mail address, delivery information and
password after you login your account.

Return is free up to 14 days from the delivery date, from any place in
the UK mainland.

You can find our full terms and conditions here. 
https://decoplus.store/policies/terms-of-service

We ship your order to cargo within 24 hours. If you live in the UK Mainland, you will receive your order within 3-4 days. Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change. If the product is available in our main warehouse, it's usually dispatched within 5 working days, delivery should not take longer than 3-5 working days. As soon as your order is shipped you will get the "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status on your own.

Please contact our customer support at wecare@decoplus.store
To speed up the process, please have your order number ready. If possible, please provide pictures of the received items and the boxes these came in. Please also keep the original boxes until the case is solved.

Please contact our customer support at wecare@decoplus.store

To speed up the process, please have your order number ready. If possible, please provide pictures of the received items and the boxes these came in. Please also keep the original boxes until the case
is solved.

Please contact our customer support at wecare@decoplus.store, make sure you can provide your order number.
It'll be extremely helpful if you provide the reason for your return, so we can improve our offer for our customers.
More details:
- wrong item
- damaged item
- incomplete item
- incomplete order
Return is free up to 14 days from the delivery date, from any place in the UK mainland, and we will offer a free return and issue a full refund in the same method as your original payment. Please contact customer service for more information.

From the moment you have received the confirmation from our Customer Service Agent about the refund approval, it should not take longer than 3-7 days.

You can choose from several most popular and safest payment options in the market, such as:
- Prepayment (bank transfer or through the post office)
- Credit/Debit card
- PayPal

We're currently working on including this service into our offer, however, it's not yet available.

If your payment does not go through, please make sure that:
- there is no technical issue with the payment provider you're trying to use
- you have sufficient funds to make the purchase
- the details entered (name, billing address, country) match the details on your card
- you've entered the correct CVC code
- your card has not expired
- you're not using an anonymous proxy to access the Internet
If the payment cannot be made, you should contact your bank or payment provider for more information about why your payment was rejected.

Unfortunately, we're not able to change any elements of the design of our products. However, the majority of our products are available in multiple colours and/or size versions.